7 Tips on Being a Great Coach
As companies continue to look for ways to cut costs and increase productivity, coaching/recognition is a low cost but high impact approach to take.
In fact, managers are courting trouble if they fail to make coaching skills a crucial part of every supervisor’s job description. Managers who create a learning environment with a focus on developing people’s skills will set themselves apart from the competition by attracting and retaining valued employees.
What is coaching?
It is the process of providing feedback and two-way dialogue that focuses on the growth of an individual. It is usually centered around a set of core competencies that the person needs for their current job or future jobs.
How can you be a great coach?
Here are 7 crucial steps to follow:
1. Set clear performance standards and expectations
Great managers/coaches set clear performance goals up front so each person knows what was expected of them at the beginning.
2. Provide regular performance feedback
Good coaches initiate the feedback conversation. Focus on the knowledge and skills that are critical to their success in their current job and prepare them for greater responsibilities. If an employee has to initiate this conversation, then you’re not being a pro-active leader.
3. Observe on the job performance with customers
If you can take the time to observe actual interactions, then you can provide more relevant feedback. You will also be perceived as being in touch with what’s going on.
4. Help employees develop improvement plans
Focus on the areas that need improvement or new skills to be developed for future jobs. Develop action items that the employees can undertake. This can include training, seminars, reading self-help books, industry publications, etc. to name a few. Set target completion dates where possible.
5. Recognize and reward improved performance
Coaches must provide public praise to ensure that their employees are recognized. This could be as simple as an acknowledgment from you to a more formal award like a gift certificate. The key is for them to know that you noticed.
6. Build relationships
Get to know who works for you. People like working with people they know. Less effective leaders focus only on the task and not the person.
7. Maintain the big picture
Effective coaches see each situation as only one element of a person’s overall performance. They are open-minded and consider all aspects of an individual’s performance before making a fair and objective performance assessment.
Coaching is a crucial investment of a manager’s time. Companies who have a reputation for investing in the growth of their people will attract the best and most loyal employees. Coaching can also help increase motivation, productivity and profitable growth.
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Strategic Business Advisor
RK Business Solutions Inc.
Calgary, AB T2T 4S1
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