You've Got Questions, We've Got Answers
We're always here to help. If you can't find an answer, feel free to contact us.
Our goal is to make email marketing easy, fun, and highly effective for your organization. On this page we have highlighted some of the most frequently asked questions about our award winning program. Remember, if you're still unsure or confused about anything, we're only a quick phone call or email away!
Most Popular Questions
• How does pricing work?
We have two different pricing structures so that you can find the one that works best for you.
Our monthly subscription is based on how many active contacts you have on your mailing list. You can email those contacts as often as you want for one low monthly price.
Our pay-as-you-go plan lets you purchase email credits. Each email sent to one of your contacts reduces your account by one credit. Email credits never expire so there is no rush to use them.
• Do I have to sign a contract to use Elite Email?
Absolutely not! You are under no obligation to sign a contract or commit to a certain period of time when using Elite Email. People use Elite Email because they love it... not because they signed a contract.
• Do I need to know HTML or have other technical skills to create an email?
Absolutely not! You will be able to create eye-catching outstanding emails that include pictures, text and links all without needing any technical skills at all. Just follow the on-screen wizard and you're all set!
• When will my email be sent?
The real question is, when do you want it to send? You can choose the exact date & time you want your email to send. You can schedule it for right now, an hour from now, two weeks from now, or next year.
• How do I load my list into my Elite Email account?
Loading your mailing list into your account is easy! All you have to do is upload your database by following our easy to use instructions. You can upload files directly from Microsoft Excel (.xls / .xlsx), .CSV, or .TXT. No matter what contact management or CRM program you are using, we are positive we can get your data into Elite Email. There are also helpful Elite Email TV videos that demonstrate this process.
• Can I see who has opened my email?
Absolutely! The second anyone opens your email, we record the exact date & time and present that to you in an online report. If that same person opens it again, we'll track that, too. We can even go a step further and show you where in the world that person is located when they open your email.
• What does Elite Email do to make sure my emails get delivered?
We have relationships with ISPs, whitelist and blacklist providers around the globe to help ensure your message gets delivered to the inbox. Our ISP Relations department works on your behalf by sharing our policies and practices with ISPs thereby forging a relationship of trust between us and them. After all, ISPs want their customers to receive permission opt-in mailings and they trust Elite Email to screen all outgoing emails and only allow permission-based emails to be sent.
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